Can I watch videos and listen to songs available on JioCloud without downloading them? How do I know how much JioCloud storage space I have consumed? How do I add more online storage? How do I change settings to enable backup on WiFi networks only? How do I delete my JioCloud account? Do I need to be connected to the internet to use JioCloud?
Can I share an entire folder using JioCloud? How can I sync my phone contacts? How do I delete a file permanently from JioCloud? How can I recover deleted files? How can I share files from my phone with my friends? What happens to my JioCloud content if my phone is lost? My Contacts are not syncing. What should I do? I have thousands of files, can I easily locate a file I have saved in my JioCloud account?
What kind of files can I share via JioCloud? What is the storage limit for my JioCloud account? How do I upload media files on my JioCloud? Can I create folders to categorise files on JioCloud? Can I access JioCloud files online? I have bought a new phone. How do I restore my older backed up contacts to my new device?
How secure is my content on JioCloud? Can I share a file saved on JioCloud as attachment? How often does JioCloud sync data between my JioCloud account and phone? Why do my photos look different when I download them from JioCloud? Why am I not able to see all my phone contacts in the synced Contact list on JioCloud? Where on my PC will I be able to see all my files synced from cloud? Find A Store. Track Activation Status.
Need to discuss something? Please get in touch Now you can connect with us in many ways! Tap below to find out. Use JioCloud on other devices. Once you login, a folder named JioCloud is created in your system where all your files are stored. In Mac, you get to decide which files download to this folder from your JioCloud account. But in Windows, all the files download to this folder. You can access this folder from JioCloud icon in system tray or from quick access menu. How can I upload any file or folder to JioCloud directly from desktop?
To upload any file s or folder to JioCloud, select all the content, right click on the content and click 'Add to JioCloud' option. All the content will be added to your JioCloud folder and also uploaded. Alternatively, you can drag and drop your content to JioCloud folder to upload it.
Files synced with your machine consume actual physical space on your local disc. Can I selectively sync certain items from cloud to my machine? You can decide which folders you want to sync from your JioCloud account on your local machine only for Mac. Folders which are not synced can be accessed from JioCloud website or mobile app. You can generate a public share link for any file or folder in JioCloud folder on your Windows and Mac machine and use it for sharing files.
To transfer files from Desktop to Mobile or vice versa, upload them in your JioCloud account in one device and they will automatically sync in other device.
TV via STB. After you log in to the STB app, all the files synced from all your devices will be accessible from the different filter in the menu like Photos, Videos and Music. STB permits only read access hence user cannot share any file from STB, however user can do it via Mobile, desktop and web app. You can disable PIN Lock feature any time you want.
You can do voice search as well as keyboard search to access particular file. To perform voice search, one has to use microphone on Remote. Feature Phone. If you have Jio SIM in Jio phone and if a network connection is on then you will be auto login with silent authentication. JioCloud Feature Phone app only backup photos and contact in the device if your auto backup is on. For uploading new photos see right-hand options which allow a user to select a photo to upload. Please note that your Feature phone account is associated with Jio sim in it.
To access the same account on other mobile device, you need to have the same sim on that device or you can login with Jio id associated to same Jio SIM. To restore your backed-up contacts, go to 'Contacts' screen and select 'Restore' option from the menu.
Backup files through MyJio app. What type of data can I backup on MyJio app? How do I see files backed up from MyJio app? Your uploaded data if any will remain secure in JioCloud account and nobody else will be able to access it.
Any data shared by you through public share link will remain shared. If you are part of any board, then your shared content if any will remain shared. To retrieve your JioCloud data, please contact us at care. What happens to my JioCloud account if I lose the sim? Your uploaded data if any will be secure in JioCloud account but nobody else will be able to access it.
To setup your Jio ID, visit www. What happens to my JioCloud account if I change my Jio sim from corporate plan to personal plan or vice versa?
Each user account is associated with a SIM number and a UUID Universally Unique Identifier so if you change your sim from corporate plan to personal plan or vice-versa, your JioCloud account access will cease to exist.
You will not be able to access your JioCloud account content. Your uploaded data if any will remain secure in JioCloud account but nobody else will be able to access it. What happens to my JioCloud account if my sim has got deactivated? In the event your account is closed or deactivated either by you or by RIL pursuant to the terms of this Agreement, your SIM number may be recycled into our system and assigned to another user.
However, please be assured that the new user to whom such SIM number is assigned will not have access to your Content or Personal Information. How do I delete my JioCloud account? Further Assistance. Your query is still unanswered? Mail your query to us at care. Login now.
JioCloud FAQs. JioCloud is a safe and secure cloud storage service by Jio offered to all Jio users, where you get free storage on signing up.
It provides you an easy way to back-up your device data. The data can further be synced for various devices under one account and can be easily shared within your circle, business or personal. It is like carrying an invisible hard disk, containing all your collection of music, photos, and documents and contacts wherever you go.
You can perform following functions on JioCloud: a Upload: Auto or manually upload photos, videos, audio files, documents such as pdf, doc, excel, etc. Folders: You can see files in separate folders according to the content type. So all images uploaded by you can be seen under 'My Files' tab in a 'Photos' folder.
Board: You can create board to club similar content at one place. You can also invite other members to this board and ask them to add their content too. Eg: if you went with your friends on a trip, one can make a board and invite others to join the board.
Once other members join the board, everyone can start adding photos, videos, audios and documents. This makes it easy to collate and organize your content. Single click upload of content. Flexibility to set up what, how and when to backup as per your convenience. The app can be downloaded from: Google Play Store — for Android phone.
Recommended Windows 10 64 bit. Mac OS X For Mobile devices, there are two ways in which files can be uploaded: Auto-Backup: If you want to upload entire folder or backup your content automatically then you can enable Auto backup from app settings. JioCloud triggers backup of your content as soon as it comes in the device.
For example if you have enabled contacts backup then when a new contact is created or current contact is updated, it will backup in JioCloud. Similarly, if you have enabled backup of camera photos, then when you click a new photo, it will immediately backup. Enabling background uploading in settings screen in iOS app will help JioCloud to back up your data even when the app is in background by using the changes in location to start the backup.
JioCloud has many features which keeps your data secured. Please read below- Data Encryption - Any access to the data and content on JioCloud is security validated and protected. Data is in Encrypted format, so no other person can access your data.
The transmission of content happens through a secure channel and the entire environment is continuously monitored and audited for security controls. Device list - To ensure full privacy of your content, we list down all those devices where your JioCloud is currently logged in. In case you find any suspicious login, you can also logout from that device remotely. To see list of your connected devices, go to 'Settings' 'My Devices'. Remote Logout — In case you lose your device, you can login from web or any other device and select the device from the list of devices from where you would like to logout.
As soon as that device connects to internet, the app will logout from your JioCloud account. App Lock — JioCloud provides an app lock feature in the app. You can enable it to prevent unauthorized access. Uploaded photos may look different because of two reasons- App provides 2 settings to backup photos- High quality and Original quality.
Users can select any setting. High quality photos are good for viewing on mobile devices. Manually uploaded photos are always uploaded in original quality. App further transcodes uploaded photos on server to improve viewing experience on JioCloud app. However transcoded version is used for only photo display.
Your actual photo is also kept safely on server which is used when you download a photo or share it. Any content uploaded to JioCloud is safely stored in JioCloud until you yourself delete it. If you are still unable to see your content then do one of the followings- Make sure that you are logged in with the correct account Kill app and launch again to that content can sync from server Go to www.
Please note that your files are stored the way you put them in different folders. To view your folders, go to 'All files' section in 'My Files' screen. Yes, you can directly view PDF files in the app. A file deleted from JioCloud gets moved to Trash. You can either select files or select all to restore. Select the items you want to recover and click on 'Restore' or 'Restore All'.
A file deleted from your mobile app or JioCloud website or the JioCloud folder on your desktop is moved to app trash. You can either select files or select all to delete. Select the items you want to delete and click on 'Delete' or 'Delete All Forever'.
You can share any number of files or any size file or folder through share link in JioCloud in seconds. These share links are public links which means anyone who has the share link gets access to those files. Anyone who has access to public share link will be able to access your files shared in that link.
Public share link created by you has expiry date of thousand days which means after that the share link will automatically become invalid and no content will be visible in it. If you add any new content in the folder which you have already shared through public share link then new content will NOT appear in the public share link.
The link shows only content present in the folder at the time of creation of share link. If you delete the content shared in public share link from your account, it will be deleted from the share link as well and will not be visible to anyone. But if you restore the content from trash, it will again start appearing in the share link. If you rename any file in your account which has been shared through public link then file name will update on the link as well.
Move has no impact on the shared content. Yes, to avoid misuse of service and to be able to serve all our users equally, we impose a daily download limit of 10 GB on each file shared through public share link s.
A file of size more than 10 GB can be downloaded once in a day. We believe that this limit is more than sufficient in a normal use case. You can make a board of photos and videos from your holiday trips, birthday parties, weddings, group projects or anything.
You can add photos, videos, music or documents in a board and ask others to add more related files in the same board. Furthermore, you can invite your friends, family or colleagues to view the board files and have fun conversations there!
Suggested boards are automatically created for your special moments using your backed-up photos. We use intelligent backend technology to create best experiences for you. If you like a particular suggestion, you can accept the board and invite others to share the moment. You can add a cover Image and give board name. You can invite other people to board who can see files added by you as well as add more files.
Post comments and start conversation on the board. You can use boards when you want to share photos with your friends and collect photos from them after a trip, get-together or event. You can also create a board with your family members or a group of friends where you can keep sharing photos, videos with them.
You can also create playlist of your favorite songs and share with your friends. A board can be created by just simply providing a name to it. Once a board is created, you can either add your files in it as well as invite others to add files. You can also add files from another board. Your quota gets consumed only for files shared by you. To invite a person to the board, click on the board in which you want to invite see invite icon on the top right corner of the screen.
An invite link will be created which can be shared through any message, email, chat or social media app installed on your phone. Anyone who has the invite link can join your board.
When a new person joins a board, all the existing members get a notification about it. Board owner can remove any member from board if required. Only board owner can remove any member from a board. Any member who restores these files become the new owner of these files.
There is NO limit on number of members in a board.
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